Banking Upgrade Information Hub
Upgrade Happening June 5-9
Exciting Changes Are Coming Soon
Big things are happening at Security Federal Savings Bank! We’re upgrading our banking system from June 5 through June 9.
At Security Federal, we are committed to courtesy, safety, and flexibility – values that guide everything we do. This enhancement will allow us to operate more efficiently, improve our services, and continue providing the exceptional banking experience you deserve.
Thank you for trusting us with your banking needs. We look forward to continuing to serve you with an even better banking experience!
To access your funds during the upgrade:
• Debit card (with lowered daily purchasing limits)
• Credit card
• Withdraw cash at ATMs
• Checks
Post-Upgrade
What will change and what will stay the same?
Debit, ATM, and Credit Cards
Your card numbers will remain the same. However, you will need to establish a new debit card PIN once the upgrade is complete. Credit cards will be unaffected.
Usernames and Passwords
Your username will remain the same, but you’ll need to create a new password the first time you log in to online banking.
Online Bill Pay
All of your established Bill Pay information should transfer automatically, but please log in to online banking after the upgrade to ensure all the information is correct.
Telephone Banking
Phone number will not change.
Account Suffixes
Your account numbers will not change.
Checks
Your checks will not be affected.
Statements
Your statements will look a little different, but all pertinent information will be included.
Your Questions Answered
Why are you upgrading your system?
Your banking experience is important to us, and this upgrade is helping us achieve efficiencies necessary to build upon the highest level of service that you are accustomed to.
Can I access the funds in my account during the upgrade?
Yes! You’ll be able to use all your Security Federal Savings Bank cards, withdraw and deposit funds from the ATM, and write checks. There will be debit card purchase limits in place. Credit cards will be unaffected. Because you won’t be able to check your account balance online or at an ATM from June 5 through June 9, we encourage you to keep track of your spending. You can also call a branch to check your account balance.
Will I be able to use online/mobile banking during the upgrade?
Unfortunately, no. Our digital banking system will be down from June 5 through June 9, but it should be back online on June 10. Telephone banking will also be unavailable.
Will my monthly bank statements change?
You will get an extra statement when we transition to the new system. The look of the statement will change, but all the information will still be included.
Will my information be secure throughout the upgrade?
Yes! Your security is always our top priority. We have strong procedures in place to protect your personal information. Remember, we will never contact you to ask for account details.
What if the upgrade takes longer than expected?
While we don’t expect any delays, we will post updates on our website if the upgrade takes longer than scheduled.
What new benefits/tools will the upgrade bring?
Info TBD
Can I still use my debit card while the system is down?
Yes, your debit card will continue to work during the system downtime. However, you will only be able to use your standard daily spending limit—temporary increases will not be available.
Please note: during this time, transactions will not post in real time, so your available balance will not update automatically. Be sure to keep track of your spending to avoid overdrawing your account and incurring fees once the system comes back online on June 9th.
What’s Available & What’s Not
System Upgrade: June 5-9
Have questions? We’re here to help!
Call us at: 574-722-6261
Message us through our online banking or mobile app
Stop by a branch
Pre-Upgrade:
What should you do to prepare?